Privacy Policy – Akku

Last updated: November 29, 2025

This Privacy Policy explains how Akku, an OTT streaming platform operated by Genz Philam Entertainment ("Company", "we", "us", "our"), collects, uses, stores, shares, and protects your personal information when you access or use our website (akkuott.com), mobile applications, and related services (collectively, the "Platform").

By accessing or using the Platform, you agree to the practices described in this Privacy Policy, in addition to our Terms & Conditions and Refund & Cancellation Policy.

1. Information we collect

Depending on how you use the Platform, we may collect the following types of information:

• Account and contact details: Name, email address, mobile number, login credentials, profile information.
• Subscription and billing information: Transaction IDs, payment status, plan details, limited payment instrument details as permitted (most sensitive payment data is handled by our payment gateway partners).
• Device and technical data: Device type, operating system, app version, browser type, IP address, language settings, network information, unique device identifiers, and other technical identifiers.
• Usage data: Pages visited, titles watched, search queries, time spent, clickstream data, app interactions, crash reports, and performance data.
• Cookies and similar technologies: Information collected through cookies, web beacons, SDKs, and similar tools to enable core functionality, remember preferences, and measure usage.
• Communication data: Information you share when contacting support, participating in surveys, reporting issues, or providing feedback.

We do not intentionally collect sensitive personal data unless required and explicitly provided by you for a specific purpose, in line with applicable laws.

2. How we collect information

We collect information in the following ways:

• Directly from you: When you register, log in, update your profile, subscribe to a plan, contact support, or otherwise interact with the Platform.
• Automatically: Through cookies, SDKs, and other tracking technologies when you browse, stream, or use features on the Platform.
• From third parties: For example, from payment gateway providers, analytics tools, advertising/marketing partners (where applicable), or login/identity services you choose to use.

3. How we use your information

We use your information for the following purposes, in line with consent, contractual necessity, and other legal bases permitted under applicable law:

• To create and manage your Akku account and profile.
• To provide, operate, and maintain the Platform, including streaming content and enabling core features.
• To process payments, activate subscriptions, manage renewals, and resolve billing issues.
• To personalize your experience, including content recommendations, language preferences, and display settings.
• To improve our content, user interface, and technical performance through analytics and usage insights.
• To communicate with you about your account, transactions, service updates, security alerts, and policy changes.
• To respond to your support requests, complaints, or legal queries.
• To prevent, detect, and investigate fraud, abuse, security incidents, or violations of our Terms & Conditions.
• To comply with legal obligations and respond to lawful requests from authorities.

4. Cookies and tracking technologies

We use cookies and similar technologies to:

• Keep you signed in and maintain sessions.
• Remember your preferences (such as language, playback settings).
• Understand how the Platform is used and measure performance.
• Support security features and fraud prevention.

You may manage or disable cookies through your browser or device settings. Some cookies are essential; disabling them may impact the functioning or availability of certain features.

5. Legal basis and consent

Where required, we seek your consent before processing personal data, especially for certain types of profiling, marketing, or the use of non‑essential cookies.

By using the Platform, creating an account, or continuing to access our services, you consent to the collection and use of your information as described in this Privacy Policy, subject to any specific consent mechanisms provided within the Platform.

You may withdraw consent for specific optional processing activities (where technically feasible), but this may limit certain features or services.

6. How we share your information

We may share your information with:

• Service providers: Third‑party vendors who provide payment processing, analytics, cloud hosting, customer support tools, email/SMS delivery, security monitoring, and other operational services. They process data only on our instructions and under appropriate confidentiality and security obligations.
• Business partners: Content, marketing, or distribution partners, to the extent necessary to provide services or run promotions (with appropriate safeguards).
• Legal and regulatory authorities: When required by applicable law, court order, or regulatory request, or to enforce our rights and protect users.
• Corporate transactions: In connection with any merger, acquisition, restructuring, or sale of assets, subject to confidentiality obligations and, where required, appropriate notices to you.

We do not sell your personal data in the ordinary meaning of the term. Any sharing for advertising/analytics is done in line with applicable privacy requirements and platform rules.

7. International transfers

If any of our service providers, servers, or partners are located outside India, your data may be processed in those jurisdictions, which may have different data protection standards.

In such cases, we seek to ensure that appropriate safeguards are in place, as required by applicable laws.

8. Data retention

We retain personal information for as long as necessary to:

• Provide the Platform and services to you.
• Maintain business and legal records.
• Comply with statutory or regulatory retention requirements.
• Resolve disputes and enforce our agreements.

When information is no longer needed, it is deleted or anonymized in a manner consistent with applicable laws and our internal policies.

9. Data security

We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

These measures may include encryption, access controls, secure servers, and regular review of security practices. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

10. Children's privacy

The Platform is primarily intended for users who are legally permitted to enter into binding contracts under applicable laws.

Where content or access is designed for minors, we may require involvement or consent of a parent/legal guardian as per law. If we become aware that we have collected personal data from a child in violation of applicable law, we will take reasonable steps to delete such data or obtain appropriate consent.

11. Your rights and choices

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion or restriction of processing of your personal information (subject to legal and contractual limitations).
• Withdraw consent for certain processing activities where consent is the legal basis.
• Object to specific uses of your data, where permitted by law.

To exercise these rights or ask questions about your data, you can contact us at genzphilam@gmail.com. We may need to verify your identity before acting on your request.

12. Third‑party links and services

The Platform may contain links to third‑party websites, apps, or services (including payment gateways, social media, or content partners).

This Privacy Policy does not cover such third parties, and their privacy practices are governed by their own policies. You are encouraged to review those policies before interacting with them.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services.

The updated version will be posted on the Platform with a revised "Last updated" date. Your continued use of the Platform after such changes signifies your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using the Platform.

14. Grievance redressal and contact

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, you can contact us at:

Genz Philam Entertainment
Email: genzphilam@gmail.com
Phone: 01205111905

Where required by law, details of a designated grievance officer or data protection contact (including name and contact details) may be published on the Platform and this section can be updated accordingly.